Frequently Asked Questions

Everything you need to know about curating your dream home.

How do you ensure the safety of fragile home decor during shipping?

We use industry-leading protective packaging, including double-walled boxes and recycled cushioning, to ensure your delicate collectables arrive in pristine condition.

What is your return policy for home furnishings?

We offer a 30-day return window for all unused items in their original packaging. Please note that custom-made or personalized pieces are final sale.

Do you offer international shipping for your collections?

Yes, we ship our home collectables worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and item weight.

Are your products handmade or mass-produced?

At Collectables, we prioritize craftsmanship. The majority of our inventory consists of artisanal, handcrafted items and limited-edition runs sourced from global creators.

How can I track my order status?

Once your order is dispatched, you will receive an email with a unique tracking number and a link to our carrier's portal to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Klarna and Affirm for larger home investments.